The following General Terms and Conditions (GTC) apply to the use of this website and the business relationships between Tap One Go and its customers in the version that is currently available and valid at the time of accessing the website or placing an order. The offer on this website is exclusively aimed at customers with a Swiss residence.

A customer is any natural or legal person who maintains business relationships with Tap One Go. The GTC, delivery, and payment terms as well as the data protection regulations may be adjusted from time to time. Tap One Go requests that these provisions be carefully read each time you visit the website or place an order.

These GTC are exclusively applicable. Conflicting, supplementary, or deviating conditions require the express written confirmation of Tap One Go to be valid. By using this website or placing an order, the customer confirms full acceptance of these GTC, including delivery and payment terms. If individual provisions of these GTC prove to be invalid or unenforceable or become invalid or unenforceable, the validity of the remaining provisions remains unaffected. The operator of this website is Tap One Go, see Legal Notice.

Tap One Go includes information about products and services. Price and assortment changes as well as technical changes are reserved. All information on www.TapOneGo.ch (product descriptions, images, films, measurements, weights, technical specifications, accessory relationships, and other details) are to be understood as approximate values and do not represent guaranteed properties or warranties unless explicitly stated otherwise. Tap One Go strives to provide all information and details on this website accurately, completely, up-to-date, and clearly, but cannot provide any explicit or implied guarantees. All offers on this website are non-binding and are not to be understood as binding offers. Tap One Go cannot guarantee that the products listed will be available at the time of the order. Therefore, all information regarding availability and delivery times is without guarantee and can change at any time without notice.

Our UID number: CCHE-196.949.644
The prices are gross in Swiss Francs (CHF).
Any shipping costs, unless otherwise provided, are additionally charged and are to be paid by the customer. Shipping costs are shown separately in the ordering process.
Technical changes, errors, and misprints are reserved, particularly Tap One Go can make price changes at any time and without prior notice. The sales prices do not include consulting and support services.

The offers on this website are a non-binding invitation to the customer to order products and/or services from Tap One Go. By ordering via this website, including acceptance of these GTC, the customer makes a legally binding offer to conclude a contract. Tap One Go then sends an automatic "order confirmation" by email, confirming that the customer's offer has been received by Tap One Go. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal. The contract is concluded as soon as Tap One Go sends a declaration of acceptance by email confirming the dispatch of the ordered products or services.
Orders are only delivered after full payment has been received and if the goods are available. If it turns out after the conclusion of the contract that the ordered goods cannot be delivered or not fully delivered, Tap One Go is entitled to withdraw from the entire contract or from a part of the contract. If the customer's payment has already been received by Tap One Go, the payment will be refunded to the customer. If no payment has been made yet, the customer is released from the payment obligation. Tap One Go is not obliged to make a replacement delivery in case of a contract dissolution.

Customers can choose to purchase by credit card.

Master Card

VISA

Twint

Apple Pay

Payments for subscriptions will be automatically deducted from the cardholder’s saved payment method on a recurring basis. For monthly subscriptions, payments are withdrawn every 30 days. For yearly subscriptions, payments are withdrawn every 365 days from the start of the subscription.The cardholder will be notified via email at the beginning of each new subscription period. Billing details and payment history are available in the account section on our website.

By subscribing to our service, the cardholder agrees that their payment information will be securely saved using Datatrans tokenization. This process ensures that sensitive card details are encrypted and stored in compliance with industry standards.

Customers can start subscribing to our products and services by navigating to the subscription section of their account and selecting the desired subscription plan. The subscription will begin as soon as the payment is successfully processed.

Customers can unsubscribe from our products and services at any time by going to the subscription section of their account and selecting the option to unsubscribe.Upon unsubscribing, the subscription will remain active until the end of the current billing period, after which it will be terminated.

Customers will receive an email notification upon the start of each new subscription period. A receipt will be available on the website after every successful payment.

There is no minimum notice period required for unsubscribing. However, any changes made to subscriptions will take effect after the current billing cycle.

Items available from stock are usually delivered within 24 hours. In no case do delivery delays justify claims for damages or a right of withdrawal from the contract. Deliveries or shipping are made at the customer's expense and risk. The shipping costs are shown to the customer before placing the order. For orders with a value of CHF 80.00 or more, delivery within Switzerland and Liechtenstein is free of charge. Deliveries are sent by post or courier to the address provided by the customer in the order. Upon shipment, benefits and risks are transferred to the customer, as far as legally permissible. The customer is obliged to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which Tap One Go provides a warranty in writing using the return form
. Returns to Tap One Go are made at the customer's expense and risk. The customer must send the goods in their original packaging, complete with all accessories, and together with the delivery note to the return address provided by Tap One Go in the Legal Notice. If Tap One Go's inspection reveals that the goods have no detectable defects or are not covered by the manufacturer's warranty, Tap One Go may charge the customer for the inconvenience, the return shipping, or the possible disposal.

The customer is granted a right of withdrawal for 10 calendar days after receiving the goods. The period is deemed to have been met if the customer sends the written withdrawal via return form to Tap One Go within the period. The withdrawal does not need to be justified. Please note that only stamped packages will be accepted. Also note that the shipping costs for returns are borne by the sender. Unstamped packages and shipments will not be accepted. Exercising the right of withdrawal leads to the reversal of the contract. The customer must return the goods within 10 calendar days, in their original packaging, complete with all accessories, and together with the delivery note to the return address provided by Tap One Go in the Legal Notice. Returns to Tap One Go are made at the customer's expense and risk. Any payment already made will be refunded to the customer within 20 calendar days, provided Tap One Go has already received the goods back.
Tap One Go reserves the right to demand appropriate compensation for damages, excessive wear and tear, or loss of value due to improper handling and to deduct the depreciation from the purchase price already paid or to charge the customer.
No right of withdrawal is granted in the following cases:

1. If the contract concerns a movable item that is manufactured according to the consumer's specifications or clearly tailored to personal needs;

2. If the contract concerns digital content that is not provided on a fixed data carrier or if the contract is to be fully fulfilled immediately by both contracting parties;

3. If the contract concerns a service and the contract is to be fully fulfilled by the provider immediately;

4. In the areas of accommodation, transport, delivery of food and beverages, and leisure activities, if the provider undertakes, when concluding the contract, to provide the services at a specific time or within a precisely specified period.
Please send returns of non-customized products to the following address:
Outcept Zambellis
Weststrasse 16
9500 Wil
Schweiz

Tap One Go endeavors to deliver goods in perfect quality. In the event of defects reported in writing within 5 days after receipt of the goods, Tap One Go guarantees that the goods purchased by the customer are free of defects and functional during the statutory warranty period of generally two years from the delivery date. It is at the discretion of Tap One Go to provide the warranty through free repair, equivalent replacement, or refund of the purchase price. Further warranty rights are excluded. Normal wear and tear as well as the consequences of improper handling or damage by the customer or third parties, and defects attributable to external circumstances, are not covered by the warranty. Also excluded from the warranty are consumable and wear parts (e.g., batteries, rechargeable batteries, etc.). It is not possible for Tap One Go to provide any guarantees or warranties for the currency, completeness, or accuracy of the data as well as for the permanent or uninterrupted availability of the website, its functionalities, integrated hyperlinks, and other content. In particular, neither is warranted nor guaranteed that the use of the website will not infringe the rights of third parties who are not owned by Tap One Go.

Tap One Go excludes any liability, regardless of its legal basis, as well as claims for damages against Tap One Go and any auxiliary persons and vicarious agents. Tap One Go is in particular not liable for indirect damages and consequential damages, loss of profit, or other personal, property, or pure financial damages of the customer. Further mandatory legal liability remains reserved, for example, for gross negligence or unlawful intent. Tap One Go uses hyperlinks only for the customer's simplified access to other web offers. Tap One Go can neither know in detail the content of these web offers nor assume liability or other responsibility for the content of these websites.

Tap One Go may process and use the data recorded during the conclusion of the contract to fulfill the obligations arising from the purchase contract and to use the data for marketing purposes. The data required for the fulfillment of the service may also be passed on to commissioned service partners (logistics partners) or other third parties. The further data protection regulations are available under the following link: (please set the link)

Tap One Go expressly reserves the right to change these GTC at any time and to bring them into force without notice. In case of disputes, only substantive Swiss law is applicable, excluding conflict of laws rules. The UN Sales Convention (CISG, Vienna Sales Convention) is explicitly excluded. The place of jurisdiction is Zurich, unless the law provides for mandatory places of jurisdiction.

In case of doubts or contradictions between the German, French, and English versions of these General Terms and Conditions, the German version shall prevail.

We offer flexible delivery options for your convenience. Our standard delivery is handled through in-house services in collaboration with Swiss Post. This ensures reliable and timely delivery for all of your orders. While we strive to ensure that all deliveries arrive on time, please note that delays may occasionally occur due to unforeseen circumstances, such as weather conditions or postal service disruptions.
If you have any specific concerns or delivery requests, feel free to reach out to our customer support team.

If you have a complaint regarding our products or services, we are here to assist you. Please submit your complaint in writing by contacting our customer service team at [email protected]. We aim to acknowledge all complaints within 48 hours and will work diligently to resolve any issues as quickly as possible.
In the event that you are not satisfied with our resolution, you may escalate your complaint to a relevant consumer protection body or authority. We are committed to maintaining high standards and take customer feedback seriously to improve our service.

Our UID number: CCHE-196.949.644
Outcept Zambellis
Weststrasse 16
9500 Wil
Schweiz +41 79 156 91 23